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Introducing Customer Central

November 8, 2021

Infor is always striving to help you meet your business goals by working to deliver the most comprehensive software solutions in the industry. With this in mind, we are pleased to announce the release of a new Infor® OS feature for multi-tenant customers – Customer Central.

Customer Central is included with your active software as a service (SaaS) subscription and offers an enhanced support experience directly from within your CloudSuite multi-tenant Infor OS platform.

We are including the following functionality in the initial release:

  • Incident creation with ability to record video and attach screenshots
  • Incident viewing and management

With the introduction of Customer Central, you can provide important information up front to help Infor start researching and analyzing your support issue with a goal of speeding up the response and resolution process.

Accessing Customer Central from Infor OS

Log into your Multi-Tenant Infor OS production environment.

The Customer Central menu is available to all users who have a valid Infor Concierge login.

Accessing Customer Central from Infor OS

Incident creation with ability to record video and attach screenshots

When creating an incident directly from within your CloudSuite multi-tenant Infor OS platform, you can choose to include a screen recording of the incident or a static screenshot, in addition to any attachments you may have:

Create Incident

Similarly, and while adding comments to existing incidents (accessible through the Incident Management view), you now have the ability to add screen recordings or statics screenshots as comments on existing incidents.

Adding comments to existing incidents

Incident viewing and management

Viewing and managing your and your company’s incidents is made available through your Customer Central dashboard:

Viewing and Managing incidents

What’s next for Customer Central?

This first delivery of Customer Central is just the beginning, and we are planning to continue enhancing this feature.

Planned future functionality includes:

  • Access to important documents
  • Viewing and drilling into usage reports
  • Viewing release reports and Infor events
  • Creating and reviewing enhancement requests
  • Registering for education courses and viewing release trainings
  • Reviewing Knowledge Base articles
  • Viewing upcoming maintenance periods

We hope you enjoy this new feature and take full advantage of it.

If you have any questions, please reach out to Infor Support.

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