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Lowering Total Cost of Ownership (TCO) – Infor Lawson Information Investigator

May 8, 2013

By Delmar Dehn

Infor is hard at work on development projects to lower the Infor Lawson applications and Infor Lawson technology’s Total Cost of Ownership (TCO). These development projects are focused on two primary areas; 1) Platform Migration Tooling, and 2) Lifecycle Maintenance. One of the tools to help reduce your Infor Lawson TCO is the Infor Lawson Information Investigator.

The Infor Lawson Information Investigator is a tool used to collect hardware and software information from servers, including information on Infor Lawson product installations.

Infor Lawson Information Investigator does not require additional license fees or licensing. It is available to all Infor Lawson System Foundation (LSF) or Infor Landmark Technology Runtime customers on maintenance.

I’m pleased to welcome back Jean McAllister, System Development Manager, as an article contributor. Jean’s development team builds Infor Lawson technology and Infor Lawson applications installation and maintenance tools including the Infor Lawson Information Investigator.


By Jean McAllister, System Development Manager

The Infor Lawson Product Development Team is providing a tool called the Infor Lawson Information Investigator (LII) that will execute a variety of query commands to collect information about a server and the products installed on the server. The LII supports Windows, UNIX, and IBM i operating systems, and it operates with the Infor Lawson version 9 and Infor Lawson version 10 releases.

The LII collects and stores information in a XML format regarding the location, release/version, and other associated information for products installed on the specified server. A server’s XML file can be stored directly on the server or you also have the ability to identify a “central” server to store individual servers’ information and create a consolidated view of one or all servers’ information.

A user interface will render server information in an organized format and has several options available to collect and refresh server information, view log files, and package information. The LII will give you comprehensive and reliable information about your server, which can assist you with your day to day operations and can speed up resolution of Infor incident tickets by providing the Support Consultant with current and accurate information regarding your products and version details.

A summary of the information the LII collects includes:

Server information overview

  • Operating System
  • Memory
  • Disk Usage
  • Name and IP Address

Third Party Product information

  • Web Server
  • Database
  • Java
  • Perl
  • LDAP

Infor Lawson Runtime Platforms and Applications

  • Infor Lawson System Foundation
  • Productlines
  • Self-Service Centers
  • Infor Landmark Technology Runtime


  • Infor Lawson Business Intelligence products
  • Framework Services
  • Reporting Services
  • Infor Lawson Smart Reports

To download the Infor Lawson Information Investigator tool, go to the website and select DownloadsProducts  Technology  Infor Lawson System Foundation  Lawson Information Investigator – All supported platforms (or most current release).

More detailed information can be found in the installation guide on the download record for Infor Lawson Information Investigator or via the Interactive Briefing recorded webinar session at the website.  To obtain this webinar, log in to the Infor Xtreme support website, select the “Interactive Briefings” option in the “Support Resources” section in the right panel of the Infor Xtreme home page, and select “Completed” for “Status” and you will find this recorded Interactive Briefing:

 Title: Lawson Information Investigator

Date: Mar 28, 2012 10:00:00 AM CST

Presenter: Jean McAllister

I recommend that you download and implement the Infor Lawson Information Investigator tool today and start proactively and automatically gathering and managing your Infor Lawson information.

ILII_Intro_1Figure 1: Central Main Menu

ILII_Intro_2Figure 2: Central Main Menu – Servers

ILII_Intro_3Figure 3: Machine Information

ILII_Intro_4Figure 4: Infor Lawson Runtime Platforms

ILII_Intro_5Figure 5: Infor Lawson Product Information

ILII_Intro_6Figure 6: Graphical Interface


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