January 14, 2013
By Delmar Dehn
The Infor Process Designer’s User Action activity node can be configured to take various workflow actions after defined time periods. For example, the User Action activity node can be configured to send human reviewers email reminders to take action or escalations to automatically take action or route work to other human reviewers after defined time periods. Commonly, the defined time period might be two or three days for the assigned person or role to take action. But what happens if the weekend intervenes? For example, if the work item originates on a Thursday, and the User Action activity node’s defined time period to take action is three days, the email reminders or escalations will automatically happen on Sunday even though the assigned person or role was not negligent in reviewing their work items. They were simply not working because it was the weekend.
What can be done to deal with this situation?
I’m happy to welcome Keith Knuth, Principal Software Architect, who is contributing another recorded video in the Infor Process Automation tutorial series. Currently, Keith uses Infor Process Automation to provide integration between Infor Lawson applications and ION as well as other software applications. Keith is a great resource for creative ways to use Infor Process Automation.
By Keith Knuth
The Infor Process Designer’s User Action activity node can be configured to automatically take various actions. However, organizations don’t want those automatic actions to occur on the weekend. There is a simple way to use the Infor Process Designer’s Assign and User Action activity nodes to automatically skip weekends on approval timeout periods. I use this method as I develop my business processes that require human review and approval. Watch the video below for a short tutorial on how to skip the weekends on workflow approval timeout periods.